Asif Rehmani, on LinkedIn: Training SharePoint users is a waste of time.

I have mixed feelings about this. I agree - for the audience that is business users. But I do think it's helpful to have someone around who knows the *how* (what his workshop covered) as well as the *why*. I also tend to think that that person should also have information management chops to support the why's - e.g. why use a document set vs. a folder vs. a list, or which is better, manage in place or records center, etc.