June 30, 2022

Upcoming Industry Meetings and Webinars - July 1 - 31, 2022

 Here are the webinars and podcasts I'm aware of for July 1 - 31, 2022. I don't have anything to do with them from a planning perspective, so please reach out to the individual event producers with any questions. I also don't get paid or get anything out of this other than the satisfaction of helping get the word out.  

Note that if your webinar is not RIM-related, even if it's put on by an industry group such as an ARMA chapter, I'm not going to list it. Change management is RIM-related IMO, "How to Write a Cover Letter" is not. 

Finally, since most of the AIIM and ARMA chapters are on hiatus over the summer, I'll post the lists for July and August monthly. I'll go back to every couple of weeks once the chapter years start up again in late August/early September. 

7/5 - AIIM+, Records Management Coffee & Conversations: Return to Office (members only)

7/12 - AIIM+, Meeting the Challenge - M365: Third Party Add-Ons (members only)

7/12 - MER Sapient and Contoural, Getting RIM on an Equal Footing with IT

7/13 - AIIM International, Rethinking Risk: What AIIM Resaerch Reveals About New Drivers and Approaches

7/13 - IAPP, User Consent in the Digital Age (members only)

7/14 - ARMA International and Access Sciences, IG Program Progress: Focus on the "Why" Before the "What" and "How" (members only)

7/14 - IAPP, The Great Resignation: DSARs, Data Exfiltration and the Costs of Compliance (members only)

7/19 - Meru Data, Planning for 2023: Managing Across 5 State Privacy Laws

7/19 - AIIM+, Meeting the Challenge - Offboarding Customers / Employees (members only)

7/20 - Access Sciences, Navigating Change on Your AI Journey

7/21 - ARMA International and Contoural, Futureproofing Your IG Program: Making Your Initiative Stick In Times Of Change (members only)

7/21 - IAPP, State of US Privacy: Countdown to Compliance (members only)

7/21 - Association of Legal Administrators Mile Hi Chapter, How to Improve Your Program with a Records Management Playbook

7/26 - AIIM+, Canada Coffee & Conversations: CPPA: How Can IG Professionals Play a Role? (members only)

If you know of a webinar or podcast during this period that is focused on IM, IG, RM, etc. that's not listed, let me know here or at jesse.wilkins@athroconsulting.com

Re: vendor/consultant-led webinars, I know that demos are quite educational, as are customer case studies - but they are generally too narrow (and self-serving) for me to list them. This is irrespective of source; AIIM/ARMA/MER/etc. webinars that are basically sales pitches won't get listed either. MER Sapient-type stuff, or Access Sciences' webinars, are good examples I'm happy to include. If you think yours will pass muster, contact me at jesse.wilkins@athroconsulting.com and let's talk. No cost to list anything, I just need the details (and for it to meet my criteria for education). 

June 27, 2022

I'm Available to Speak at Your Meeting - June 2022 Update

I noted last year that I was back on the speaking circuit. This post is an update to that one, with some updated topics and how I'm approaching speaking events for the rest of 2022 and 2023. 

By way of background, I've been speaking on information management-related topics since around 2000. I've been privileged to speak at AIIM 2003 - 2022, about a dozen ARMA conferences, a number of MER conferences between 2010 and 2022, and more than 400 other events since 2003. I've also delivered a number of keynote sessions at conferences, user group meetings, and solution provider events. 

Topics

Here are some topics that I'm very comfortable doing - I speak on them regularly, albeit with different nuances for different audiences. This is not an exhaustive list, just the things I've done more recently. If you don't see your topic or angle on the list, reach out to me anyway and we can discuss. 

  • Keynote: Harnessing Your Information to Create Business Value
  • How to Improve Your Records Program with a Records Management Playbook
  • How to Implement Social Media Governance
  • How to Conduct a Social Business Assessment
  • How to Improve Email Management Through Automation
  • Professional Development for the Information Professional
  • How to Build Your Own Professional Development Plan
  • The Best Certifications for Records Managers
  • How to Select the Right Certification for You
  • Information Management Industry Certifications: An Overview
  • How to Conduct a Business and Technical Assessment for Information Management

Some of these can be done as half- or full-day seminars or workshops, complete with checklists, guidelines, templates, etc. 

Delivery

Many organizations are moving back to in-person meetings, or at least hybrid ones. I am quite comfortable doing in-person events, but you or your organization might not be. That's OK; I've been doing live remote events since 2004. For remote, I have access to Zoom, Slack, Teams, Webex, Google, etc. and if you have a different platform I'll figure it out. 

For in-person events, whatever venue you use, I can make work; I've spoken in auditoriums, conference rooms, bars, a bowling alley, and even Fenway Park and the Boston Zoo. 

Fees and Scheduling

As was the case this past year, I have decided to waive any speaking fees for local or regional events for non-profits like ARMA and AIIM chaptersFor in-person events, even chapter meetings, I do need to recoup travel costs, but I'm a pretty cheap date. Solution providers and end user organizations? I'm available to speak at your events as well, but I do charge a fee and travel costs, with the fee based on the location, duration, and topic. 

If you're interested, reach out to me at jesse.wilkins@athroconsulting.com to discuss. Right now I'm scheduling starting in September 2022 through June 2023. If you're interested in a half- or full-day seminar, please contact me sooner than later as I have a very limited amount of availability for those. 

Peter Rahalski, Infotechtion: Why 2022 is a Big Year for Automation in Microsoft 365 Records Management

June 19, 2022

The Information Management Menu, June 2022

Just posted the June 2022 issue of The Information Management Menu. A little lighter, as chapters and associations head into the summer doldrums, but still some interesting stuff. Check it out here: 

https://mailchi.mp/cea263bb69e3/the-information-management-menu-june-2022

June 16, 2022

Finding Speakers For Your Event Part 1: For Event Planners

This is the first in a series of posts about getting speakers for your event. In this one, I'll try to focus on it from the event planner's perspective. I will have at least one more from the speaker's point of view. These posts are based on my experience as a paid public speaker for more than 20 years, and a chapter leader off & on in the interim. 

Most of what I will share probably isn't applicable if you're looking for a highly known and visible keynote like a professional athlete, or if you're looking for a speaker for a huge audience. There are resources for those, including innumerable speakers bureaus, the National Speakers Association and Meeting Planners International. Rather, my focus is on connecting speakers in the information management industry with events, especially local ones, that need speakers on those topics. 

So! When you're looking for a speaker for your event, there are a couple of things to consider. 

What are you looking for?

What kind of meeting are you looking for a speaker for? Different speakers will have different comfort levels based on the size and type of audience. Some speakers are fantastic on, or facilitating, panels or interviews, but don't like being the main attraction. 

Are you looking for someone to be on a panel, or facilitate one, or lead a breakout session, or deliver a keynote? Keynotes, in my opinion, are not just plenary sessions in front of a larger audience. More on that in a separate post. Are you hoping for someone who can fill multiple spots at the same event - or even fill a full- or multi-day event by themselves? 

What topic(s) are you looking for? If it's something mainstream, what's the twist that will make it interesting to your audience? If it's cutting edge, how cutting edge is it - that is, will your audience be interested, and can you find a speaker that can make it relatable? 

What you should definitely be looking for: 

  • Speakers who don't "sell from the podium." As a consultant for nearly 20 years, and a vendor before that, I get it. Part of the reason many of us get into speaking is to drum up business. But it shouldn't be the primary reason, and definitely shouldn't be the only one. The consultant and vendor speakers I know that are effective know that people come to learn, not to hear about my "Add Water Heat & Eat Assessment Methodology(TM)" or RMSystem's world-changing release of Version 6.2.2. Service Pack A. I wrote more about vendor and consultant speakers in a previous post. 
  • Speakers who are prepared. I take every single speaking opportunity seriously, whether it's a conference keynote or a chapter meeting with 10 registrants. Your speakers should do the same, meaning that their contracts are in on time, their descriptions and bios, their materials - and yes, you should review them well in advance to make sure they are meeting your audience's needs. They should be willing to do a dry run to make sure there are no technical issues, and this applies whether in person or virtually. It's your meeting and your audience. If they aren't willing to do these types of things, I'd take that has a huge red flag. 
  • Speakers who are knowledgeable and engaging without being too broad, too abstract, or too technical or in the weeds. This is sometimes a matter of opinion and can depend on the topic and format - you want a broad, inspirational keynote, while a workshop should be fairly specific and technical if appropriate. The key is that the speaker aligns with your expectations. 
  • Speakers who meet your budget! While many speakers volunteer their time, especially for non-profit-type activities like chapter meetings, they still have expenses and a day job. At a bare minimum I would expect an in-person event to cover reasonable travel costs: advance-purchase coach airfare, lodging, meals, and ground transportation. I generally don't charge speaking fees to chapters these days, at least for a typical 60-120-minute chapter meeting, but I generally do for longer sessions or for for-profit entities. Make sure you and your speaker are in alignment on this before someone buys plane tickets! 

Where do you find speakers? 

With all that in mind, where can you find speakers? I don't think it has to be as hard as you'd think. While there are a few dozen of us that seem to "make the rounds", I can give you a list of at least 100 speakers right now, including biographies and representative topics.

Where? If you looked at these sources going back just a couple of years, you could easily identify more than 100 speakers to pull from.  

  • Conference speakers. AIIM, ARMA, MER, InfoGov.Net, and InfoGovWorld all have an annual conference. Their speakers are listed on the conference website - at least while the conference is being marketed, so even if you're not going, maybe take a look at the speakers and sessions. And these aren't the only ones - look at specialty groups too, like NAGARA for government or NIRMA for nuclear energy. 
  • Chapter or regional event speakers. Of course you don't want to have, say, me, speak at your chapter every month or even every year. But the regional events in particular can be almost as rich a source as the annual conferences - ARMA Houston, ARMA Canada, ARMA New Jersey, and ARMA Metro NYC for example all have multi-speaker/multi-track and full- or multi-day events. An anonymous commenter underscored this at the chapter level - reach out to other chapters, including chapters outside your specific association, to get referrals for their speakers. 
  • IM/IG-adjacent groups. Lots of people at PMI are doing and talking about interesting things. Same with IAPP. And ACEDS. And Georgia Records Association. And PRIMA. And the list goes on. They have chapters, and conferences, and regional confabs, and user groups, and so on. 
  • Speakers for association webinars. An association might offer webinars anywhere from 1x/month to 1x/week. They are often end users; I'll talk about vendors and consultants separately shortly. 
  • Chapter leaders or members working on interesting stuff. See who's doing something interesting that they are willing, and able(!), to talk about publicly. If they are not the best at public speaking, make it an interview. Get someone else working on something similar and make it a panel. I see lots of chapters this year that had meetings about a unique role, like a police records manager or zoo registrar, and/or offered tours. Note that this doesn't have to be you, and your project, at your company - what about the work your colleagues are doing that has some relevance? 
  • Consulting firms. There are some really smart people that become consultants, and that broadens their perspective because instead of being a records manager or business analyst for this company, or even this industry, they are doing it across multiple companies and industries. Some of the best sessions I've ever attended have been delivered by consulting firms like Doculabs, Access Sciences (full disclosure - I worked there from 2007 - 2010), Infotechtion, and the like. Of course, due diligence and alignment of expectations is even more important here to make sure the session is not pitching their service offerings. 
  • Vendors. Like consultants, vendors often bring a broader perspective; and like consultants, many vendors hire from the ranks of deep dive experts to support their solution offerings, so there is some real expertise to be had. But again, like consultants, you have to be careful to set expectations that a particular presentation is not to be a sales pitch. Case studies can be fantastic, but I'd set it up to require that an end user be involved and ideally be the one talking, with the solution provider relegated to a supporting role (and same by the way with consultant case studies). I am also pretty leery of vendor speakers whose job title includes CEO, product marketing, product management, marketing, or sales. I know some fantastic speakers with those titles, but the most sales-y presentations I've ever heard - the ones I've walked out of at conferences - generally come from them. 

In short, there are lots of speakers out there, and many of them are happy to share their time and energy for low or no cost. If you absolutely cannot seem to make headway in finding a speaker, reach out to me and I'd be happy to try to help - and I don't mean just as a speaker. 

Possible Speakers for Your Events

In the meantime, here's a starting point of people I know are generally available as speakers and are good at it. It's up to you to reach out to them directly to discuss topics, fees, logistics, etc., but they've given me permission to include an email to contact them at. 




June 15, 2022

Upcoming Industry Meetings and Webinars - June 16 - July 15, 2022

Here are the webinars and podcasts I'm aware of for June 16 - July 15, 2022. I don't have anything to do with them from a planning perspective, so please reach out to the individual event producers with any questions. I also don't get paid or get anything out of this other than the satisfaction of helping get the word out.  

6/16 - ARMA Greater Seattle, Why Records and Governance Matter - A Personal Journey

6/16 - ARMA Utah, Summer Social

6/16 - ARMA St. Louis, Member Appreciation Celebration

6/16 - ARMA New England, End of Year Event - Hingham Historical Society

6/21 - ARMA Mile Hi Denver, Information Architecture Workshop

6/21 - ARMA Atlanta, State of the Chapter

6/21 - ARMA San Antonio, Virtual Meetings and Ephemeral Messaging: Preservation and Spoliation Issues

6/21 - ARMA Tidewater, Reflections on a Chapter Year

6/21 - AIIM+, Meeting the Challenge - Transition from a Physical to Digital Paradigm (members only)

6/22 - ARMA Houston, Supporting Privacy Compliance with Effective Records Management

6/22 - ARMA Jacksonville, The Information Circle, An Archival Approach to a Records Management Challenge

6/23 - ARMA Southwestern Ontario, The Opportunities and Challenges for a Police Service to Implement Body-worn Cameras & In-Car Videos

6/23 - ARMA Toronto, Annual General Meeting and Virtual Social

6/23 - ARMA Northern Virgina, Wrap Up for 2021-2022

6/23 - ARMA and ACEDS, Ethics of Artificial Intelligence (members only)

6/28 - AIIM+, Canada Coffee & Conversations: Best Practices in Canadian Government (members only)

6/29 - AIIM, It's All in the Tools: Putting M365 to Work for Information Management

6/29 - IGWorld Magazine, Data Security Basics for Information Managers

6/29 - ARMA Greater Los Angeles, Preparing for the CPRA and Other Compliancy Requirements

6/29 - ARMA Greater Washington DC Chapter, End of Year Mixer

6/29 - ARMA Upstate New York, Erie Canal Heritage Park Tour

6/30 - Austin ARMA, Member Appreciation Meeting

7/5 - AIIM+, Records Management Coffee & Conversations: Return to Office (members only)

7/12 - AIIM+, Meeting the Challenge - M365: Third Party Add-Ons (members only)

7/12 - MER Sapient and Contoural, Getting RIM on an Equal Footing with IT

7/13 - AIIM International, Rethinking Risk: What AIIM Resaerch Reveals About New Drivers and Approaches

7/14 - ARMA International and Access Sciences, IG Program Progress: Focus on the "Why" Before the "What" and "How" (members only)

If you know of a webinar or podcast during this period that is focused on IM, IG, RM, etc. that's not listed, let me know here or at jesse.wilkins@athroconsulting.com

Re: vendor/consultant-led webinars, I know that demos are quite educational, as are customer case studies - but they are generally too narrow (and self-serving) for me to list them. This is irrespective of source; AIIM/ARMA/MER/etc. webinars that are basically sales pitches won't get listed either. MER Sapient-type stuff, or Access Sciences' webinars, are good examples that I'm happy to include. If you think yours will pass muster, contact me at jesse.wilkins@athroconsulting.com and let's talk. No cost to list anything, I just need the details (and for it to meet my criteria for educational value). 


June 10, 2022

About My CIP "Renewal"

As they typically do, AIIM posted a list to the AIIM Community today recognizing new and renewing CIPs for the month of May. (I'd link to the post, but the AIIM Community is members-only). My name was on the list, and I've since had a couple of people reach out to me to ask why, given my overwhelming opposition to the changes to the CIP program AIIM announced in February. My opposition to those changes has not changed; recent announcements that seem to walk most if not all of them back sound good, but I'll believe them when I see them. 

No, the reason for my "renewal" is pretty simple. I *did* pay the $150 (non-member rate) required to renew, so I could take the compromised, unproctored exam and gauge how it worked. I did take the exam - 5x so far in fact, and passed it 3 of those times - the other two intentionally failing to see what that behavior looked like. Before I left AIIM I'd also submitted 92 CEUs, and AIIM retained a record of that. So the administrative requirements had been met, and my status was renewed as of the date I passed the exam again. 

But until it goes back to being a proctored exam - and, since as noted above, the current exam is compromised, that means the exam is updated as well, and the right way - I continue to view it as just a certificate program. Then again, certificate programs don't require or offer renewal requirements, so even that doesn't really apply. 

That means that I will not use the designation, I will not bring it into certification discussions, I won't be fighting to include it in my panel discussion on certifications at ARMA InfoCon 2022 in October, etc. This is a defensible position, one that I'm pretty qualified to make based on my background with CIP and several other certifications - and a certification in certification development too

I do not trust AIIM senior management to do the right thing, or to even understand what the right thing is, despite my many blog posts on the matter, so I'd need a whole lot more visibility into how they are updating the CIP exam and program before I'm prepared to trust it and refer to it as a certification. If you search "CIP" on this blog, you'll see a plethora of posts from each of the three development phases - 2011, 2016, and 2019 - with the type of information that would make me trust the process. Until they do those things, meaningfully and the right way, CIP is just a certificate program. 

June 2, 2022

ARMA Nears Release of Updated IGP Exam

I first wrote about ARMA's project to update their Certified Information Governance Professional (IGP) certification in December 2021. Last week, ARMA announced an update to the status of that project. Specifically, the exam has been written and pilot testing of the exam questions is underway through June 18, with a go-live date for the new exam of July 15, 2022. 

The announcement is available at https://www.arma.org/news/news.asp?id=606472; you can find some additional information about the IGP program at https://www.arma.org/page/igp 

H/T: IGGuru.Net

June 1, 2022

Upcoming Industry Meetings and Webinars - June 1-30, 2022

Update 6/6: Added ARMA Greater Seattle event on 6/16

Update 6/2: Added IGWorld Magazine event on 6/29

Here are the webinars and podcasts I'm aware of for June 1-30, 2022. I don't have anything to do with them from a planning perspective, so please reach out to the individual event producers with any questions. I also don't get paid or get anything out of this other than the satisfaction of helping get the word out.  

Note that if your webinar is not RIM-related, even if it's put on by an industry group such as an ARMA chapter, I'm not going to list it. Change management is RIM-related IMO, "How to Write a Cover Letter" is not. 

6/2 - NAGARA and Iron Mountain, Moving the Masses: Office Consolidations and Records Management in the Post-Pandemic World

6/7 - MER Sapient and Contoural, How Your Records Retention Schedule Helps or Hurts Your M365 Deployment

6/7 - AIIM+, Records Managers Coffee & Conversation - Records Management vs. Information Governance (members only)

6/8 - ARMA Puget Sound, Responding to Public Records Requests for Emails

6/8 - Access Sciences, Unforced Errors: 4 Costly AI Mistakes

6/9 - ARMA Greater Sacramento, Remote Dispositions

6/9 - ARMA Vancouver, Annual General Meeting

6/9 - ARMA Detroit, ARMA Mid-Michigan, ARMA Western Michigan, Managing Presidential Records

6/9 - AIIM+ WIIM, Virtual Onboarding - The New Norm (members only)

6/9 - MER Sapient and Valora, How to Manage Data Privacy While Managing Records

6/13 - ARMA NCR Ottawa, Annual General Meeting and Top Trends Shaping Content Management for 2022-23

6/14 - AIIM+, Meeting the Challenge - M365: Remaining Functionality Gaps (members only)

6/15 - ARMA Nebraska, FUNdamental of IG Panel Discussion - Securing Information

6/15 - ARMA New Jersey, INFORM22 - Full Day Conference

6/15 - AIIM True North, Leveraging AI to Improve IG - And Vice Versa

6/15 - AIIM, When Information Management and Automation Converge, Everybody Wins

6/15 - ARMA Golden State, Summer Roundtable - What's Up with You?

6/16 - ARMA Utah, Summer Social

6/16 - ARMA St. Louis, Member Appreciation Celebration

6/16 - ARMA Greater Seattle, Why Records and Governance Matter - A Personal Journey

6/21 - ARMA Mile Hi Denver, Information Architecture Workshop

6/21 - ARMA Atlanta, State of the Chapter

6/21 - AIIM+, Meeting the Challenge - Transition from a Physical to Digital Paradigm (members only)

6/22 - ARMA Houston, Supporting Privacy Compliance with Effective Records Management

6/22 - ARMA Jacksonville, The Information Circle, An Archival Approach to a Records Management Challenge

6/23 - ARMA Southwestern Ontario, The Opportunities and Challenges for a Police Service to Implement Body-worn Cameras & In-Car Videos

6/23 - ARMA Toronto, Annual General Meeting and Virtual Social

6/23 - ARMA and ACEDS, Ethics of Artificial Intelligence (members only)

6/28 - AIIM+, Canada Coffee & Conversation: Best Practices in Canadian Government (members only)

6/29 - AIIM, It's All in the Tools: Putting M365 to Work for Information Management

6/29 - IGWorld Magazine, Data Security Basics for Information Managers

If you know of a webinar or podcast during this period that is focused on IM, IG, RM, etc. that's not listed, let me know here or at jesse.wilkins@athroconsulting.com

Re: vendor/consultant-led webinars, I know that demos are quite educational, as are customer case studies - but they are generally too narrow (and self-serving) for me to list them. This is irrespective of source; AIIM/ARMA/MER/etc. webinars that are basically sales pitches won't get listed either. MER Sapient-type stuff, or Access Sciences' webinars, are good examples I'm happy to include. If you think yours will pass muster, contact me at jesse.wilkins@athroconsulting.com and let's talk. No cost to list anything, I just need the details (and for it to meet my criteria for education). 


AIIM CIP CEUs Update

Update 6/7: I've rewritten this entire post due to a number of updates and actions that AIIM has taken since the original was published. 

mentioned in a recent post that AIIM had provided an update to the CIP program. The email closed with this note: 

"Thank you for your patience and your understanding as we modernize and grow the CIP program. You will shortly receive a personal status update with a requalification timeline."

I received that updated email and it does show my correct renewal date of 5/4/2025. There are some issues that AIIM is still working through with regards to the CEU visibility and inclusion in the email, but as they clarified viia email and in the AIIM Community, 

"We most certainly are able to track your CEUs from our systems -- even the legacy ones. All conferences you have attended with AIIM, all courses in the legacy learning management system and within AIIM+ Pro, AIIM webinars and virtual events, and downloaded ebooks. These are all trackable by AIIM, and we are working to update all these totals into one system."

As you would expect, non-AIIM CEUs need to be submitted manually - this form https://gzclelland.wufoo.com/forms/cip-certification-maintenance-form/ and process have not changed, but the form does need to use the email address at which this email was received. If changes are required, CIPs should reach out to AIIM at hello@aiim.org to make them. 

If you haven't accessed AIIM+ Pro yet, it consists of 30 courses as of today, June 7, 2022, mostly taken from the legacy content but given a massive makeover to be much more engaging and valuable. I've been critical of AIIM for a lot of things since I left, but this is one I think they've gotten substantially right. In additional to the individual courses, AIIM has created a number of learning paths that gather anywhere from 3 - 12 related courses together into, e.g., "Capturing and Sharing Documents" or "Modern Records Management." 

The courses show a timing of anywhere from 20 - 60 minutes, but this is only an approximation of the actual video run time. Students should expect to take up to 2-3x the time shown to complete a module if they do the exercises and activities included. 

The CIP study guide is also there, and broken into 11 easier to consume chunks of content. This is also where you would access the currently still unproctored CIP exam - note that you do NOT need an AIIM+ Pro subscription to access it. 

Remaining concerns with AIIM+ Pro as a mechanism for doing and tracking CEUs: 

  • There are still 4 "modules" that are 2-minute intros to the first 4 CIP domains that are being awarded 1 CEU each. This should be changed as with the removing of CEUs from some of the other non-learning, administrative assets. 
  • I hadn't been keeping careful track of their course release cadence, but the M365 Governance with Exchange course was the first one released in nearly 2 months (my previous latest completion date was for April 4, 2022). I'll see when the next one is, but 9 months or so from start to launch means they need about a dozen courses underway right now and I'm not seeing any indication of that. 
  • There's still nothing to show your active CIP status and renewal date. The email I received is helpful; I suspect many people won't be able to locate and may miss their next renewal date without its being shown someplace. I'd also note that it's nowhere else either - not in your Community profile, for example. 
  • There's still no way to see an accurate count of your CEUs. I'd expect to see everything they listed above - all AIIM-sponsored content - as well as anything submitted by CIPs, and that deduped of AIIM content. In other words, if I submit 40 CEUs but 10 of them are AIIM22, the tracking should be smart enough to only count it once. At a minimum AIIM needs to reinforce that they are tracking everything they produce or provide. 

And of course my ongoing concerns: 

  • The exam is compromised by dint of being unproctored for nearly 4 months and needs to be developed from scratch. AIIM cannot simply turn on proctoring for this exam if they see any value in it whatsoever. I will be taking the new proctored exam again as soon as it goes live and will compare it with the one I saved (because it was unproctored and therefore compromised). 
  • AIIM still has not done any marketing for CIP despite my calling them out on it in nearly every blog post I've written this year.