FCW: Social confusion: Looming records mandates and social media. This has been near and dear to my heart for more than a decade - in fact I wrote the AIIM Social Media Governance course in 2008.

I've spoken recently on the topic, at ARMA Wyoming and ARMA Boston among others, and this article makes a key point with which I agree wholeheartedly: for social media, and for most communications technologies, automation is the only way to do it to ensure appropriate content is captured.

And this article, which was written by Austin Adams, VP of Public Sector, Alfresco, is another great example of how solution providers can provide truly educational content that demonstrates their expertise both generally and specific to particular circumstances.